ScreenConnect by ConnectWise is a remote desktop and support software offering fast, secure, and customizable solutions for connecting to and assisting remote devices and providing help desk services.
Versions Available:
Key Features:
14 Days
No
Proprietary
*Check the current pricing on ScreenConnect's website.
The ability to work "backstage" is a standout feature, allowing system changes without disrupting users. The tool offers seamless integration with RMM platforms and makes remote management efficient. However, I found occasional bugs during connection setups, which required reinstallation. Support response times could also improve.
I’ve used ScreenConnect to support clients across different countries, and it’s been incredibly reliable. Features like sending commands from the console and switching between displays save time. Updates are automatic and work flawlessly. The only downside is the cost of some advanced features.
The product struggles with MacOS, especially when enabling screen recording remotely. This creates frustration for ad-hoc support scenarios. the workarounds, they’re cumbersome, and the experience is inconsistent. This limitation significantly affects usability for teams supporting diverse platforms.
Streamline, Automate, and Grow with DoorLoop
Building the Future Web, Faster and More Securely
Accelerate Business Value with Denodo's Logical Approach
Let's Make Payments Work Better For Everyone.
